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Hello,I have a problem with the supervisor desktop.The problem is random because sometimes I do not see the agent on my CSD while they are logged in and they are receiving the calls.This can happen to anyone, the solution I've found is to ask the age...
Hi,I have configured Extension Mobility in CUCM 6.1.2. Devices is enabled with EM and User Device profiles are created. The issue is that user is able to login to the phone successfully and i can see the profile logged in device on the web of configu...
Hi Jaime,
I have the same case, the only change ils that m'y architecture are on v12.5, ans im switching to a méga cluster for 60000 users.
Actually, WE have an architecture with 6 serveurs, (pub + 2 tftp + 3 subscriber) and WE will switch to 14 serv...
Anand,do you know wish service CAD use to appear on CSD? just for taking traces from RTMT and see if i have errors on that service.FYI: we have another software "contact center monitoring solution (LOGEPAL)" whish detect all the agents.BR,Hicham