Hi Mohammad,If you go to cisco.com page, and put the mouse over to "support" tab, then you can see "Open or View Cases" option.Thanks,Chrisitna 

Hi Mohammad,Please connect the touch panel to the codec and restart the codec to see if the touch can boot up.If you have any extra codec, you swap it to see if the issue follows the touch panel.Also you can try to use external power supply and the s...

When we used SIP call, the call rate in TMS Conference Control Center(CCC) matched with the max allowed bitrate In the Jabber's call status, but when we used H323 call it showed similar to what you posted in the support forums. Our conclusion is th...