In my current role as a Remote Management Services UC engineer, I support large contact centers that include the entire breadth of the Cisco product line including: CUCM, CUC, IOS Gateways, UCCX / UCCE, CER, Cisco TelePresence Infrastructure and Endpoints, and Cisco UCS B and C Series platforms. My previous roles include sales engineer, deployment engineer and staff engineer with a technology focus on routing/switching, wireless and security. My greatest satisfaction comes from building rapport with my clients and solving their technical problems. Clients always appreciate the fact that I provide them call flow topology diagrams, detailed documentation and knowledge transfer with the long term goal of equipping them to solve their future issues.