Agent will receive call from CSQ, then will transfer to a non CRA ext and hang up, the call will remain in the CSQ statistics until the call is complete. The agents phone will be in a reserved state until call is completed, caller hangs up.Somehow th...

Kind of new but has anyone been able to confirm if ICD 2.2(5) works with CCM 3.3(3)? Compatibility chart states n/a.Thanks

First,CCM 3.3(2)spC, CDR 3.3(0.36)Here is the problem, when we run a report it does not list the users calls under their name but rather under Attendant Console to which the phone is assigned as well. This happens with the ICD 2.x/3.x ID's as well.Is...