Agent stuck in reserved state after transfer to non CRA ext.

[mknox]

Agent will receive call from CSQ, then will transfer to a non CRA ext and hang up, the call will remain in the CSQ statistics until the call is complete. The agents phone will be in a reserved state until call is completed, caller hangs up.

Somehow the call is not terminating from the agent, anyone have any ideas?

Have CCM 3.3.3sr1 es08 with IPCC Exp. 3.1(1)sr2

Thanks

[aslam]

Are you doing the transfer using the CRA script or from the agent phone ?

[mknox]

From the agents phone. I moved the ICD line off the primary line to a third line and so far its working correctly. It was my understanding that using the primary line should not have caused this but it didn't like something.

Thanks