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I have been working on setting up a Web chat with the new digital channels. The chat message is presented to an available agent, but when the green Accept button is pressed, the accept button goes grey and spins its wheels thinking about it, it then ...
We are taking a UCCX system from version 8.5.(1)SU3 to the 10.6(1)SU2. In the compatibility matrix guide (link below) it says a direct upgrade from 8.5(1)SU4 is supported but in the upgrade guide it just talks about 8.5.x – could we get away with a ...
I opened a TAC case on this issue and the came back with the following..."We have the restriction where in if we already have a queuing policy applied to an interface, and if we try to attach another queuing policy to another interface, this new qu...
