that file is reflective of the IE version that's been loaded on the PC.T

Hi Anthony,Actually, the second feature you describe isn't available for UCCX, only for UCCE.  As for AnyConnect support, that was introduced with CCX and CCE 9.0.  8.5 doesn't support that VPN client; my recollection is that this required some code ...

Hi Krongkwan,You might try using the Raw2wav utility to see if the issue is with the recording, or the supervisor playback component.  I believe the raw2wav is described in the troubleshooting guide.Tom