So I'm trying to replicate the agent call logs from CAD.  I'm using the SampleGadget as a starting point.  I just want to be able to check (with an if statement) the user ID and show THAT agent's CDR for the day via CUIC.  I'm wanting to do this in t...

I have this issue pop up every once in while when my helpdesk people will create a UDP and add an agent's extension to the profile.  I will remove the extension but when attempting to log in via CAD it reports that the extension is a shared line.  An...

All,Using SQL, where can I find the current value of an ICM User Variable?  I use these for many things including open hours in admin scripts and when special helpdesk messages are ative.  I've been reading the database schema document and it's telli...