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Level 1
Member since ‎11-30-2009

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  • 54 Posts
  • 1 Solutions
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  • 5 Helpful votes Received
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Hello, all. I understand that with desktop recording and server recording you could pass UCCX enterprise data as metadata to QM with IPC integration. However in QM network recording deployment mode is there a way to pass the data to QM?Thanks.
Hello, all. I need to have Call ID or a unique call identifier pass to an external application from CAD for UCCE. It looks like by default Call ID is not available to CAD. I can use call var to get the call ID and pass to CAD but that has to use ICM ...
Hello, all. Besides CCMP (management portal) is there a tool the can be used for agent to manage their password? Is there any particular restriction or rule for agent password setup in ICM only? Also is there a maximum time an agent can try inputting...
Hello,all. We have a firewall between the CVP servers and ingress/vxml gateways. I've checked the port utilization guide and couldn't find much information about the port needs to be open in between besdies the following:CVP call server->gateway: 506...
Hello, I know that CTIOS in UCCE doesn't support extension mobility but I'm wondering if by any chance CAD in UCCE will support phone extension mobility?Thanks.
Community Statistics
Member Since ‎11-30-2009 08:01 AM
Date Last Visited ‎09-07-2018 12:03 AM
Posts 54
Total Helpful Votes Received 5
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