Hello, all. I need to have Call ID or a unique call identifier pass to an external application from CAD for UCCE. It looks like by default Call ID is not available to CAD. I can use call var to get the call ID and pass to CAD but that has to use ICM ...

Hello, all. Besides CCMP (management portal) is there a tool the can be used for agent to manage their password? Is there any particular restriction or rule for agent password setup in ICM only? Also is there a maximum time an agent can try inputting...

Hello,all. We have a firewall between the CVP servers and ingress/vxml gateways. I've checked the port utilization guide and couldn't find much information about the port needs to be open in between besdies the following:CVP call server->gateway: 506...

Hello, I know that CTIOS in UCCE doesn't support extension mobility but I'm wondering if by any chance CAD in UCCE will support phone extension mobility?Thanks.