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We have recently upgraded to IPCC Express 3.5.2. Since we upgraded whenever we install CAD or Desktop Administrator it isntalls the Standard version and not the Enhanced version for which we have licenses installed.When Supervisor Desktop is install...
Since upgrading to IPCC Express 3.5.2 we are having a problem with a few agents. They login to CAD fine and then click on "Ready". Everything seems fine but 10 - 30 seconds later it automatically turns to "Not Ready". This only happens on 2 or 3 a...
Hi awentland,One way you can achieve what you are looking for is by further expanding on the the CSS and PTs that are part of this solution. Using the existing CSS and PTs from the original post, do the following:1) Create new PT (e.g. "Filter_List_...
Thanks Dan...For some reason, I had downloaded the v5 of the Lua Script and not v5a I now have v5a and can see the parts added for OPTIONS Ping. I'll get round to updating it later today. Thanks again. James
We also encountered the same thing recently as Quan... (Except on CUCM 10.5(2) and CUBE SBCs)From looking at SysLogs, we can see that this was due to the Lua Script Memory Leaking and effectively running out of Memory. It didn't matter what we set ...
Interesting... I will have a look at this but my initial thoughts are that this cannot be the case. This issue only affects 2 teams of agents and they are on different switches. Other agents attached to the same switches as these two teams have no...
Thanks for your input but this is what I am following already...It still only gives me the standard versions of Agent desktop and Desktop Administrator.
