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Hi,I have a Comprehensive deployment model with a CVP 7.0.2 and wish to know how to disable the system function that put on hold state all request calls when all licensed ports have been taken.Regards!
Hi Syed. About this routing script, what if you remove the SELECT LAA and SKILL GROUP nodes, and go directly to QUEUE TO SKILL GROUP? Does this suggested flow have any unexpected behavior or inconvenient?Best regards!
The TAC say that our design was bad sized and that we need to buy more CVP ports. They want we to replicate the scenario to make analysis over the fail, but this is a platform in production. So, we are planning to open a maintenance window and try to...
The time that the callers stay connected is variable, because some of them hangs after a couple of minutes, and some gets the busy tone after 5 seconds after hears the on-hold message.The worst scenario I have seen in status.bat, is with 1000 calls o...
I need that the all new calls that do not reach any licensed port are dropped. This is because we are experiencing an undesired behavior when the clients drop the call during the hold state, that is, the session remains connected and therefore new ca...