SMB is used for some communication between AW and Logger in UCCE so with SMB disabled/blocked this communication will fail and could cause issues with configuration changes and reporting. Prior to 9.0 SMBv1 was used (as Windows 2003 only had SMBv1), ...

Daniele - Important to note is UCCE does utilise SMB. We have confirmed that versions UCCE 9.0 and above do not use SMBv1, and have found no issues in our testing so far of disabling SMBv1 in UCCE versions 9.0+. However, versions prior to 9.0 (which ...

The JTAPI users aren't really relevant to this problem - just if you are having issues with incoming calls after the failure. It's the RMJTAPI provider which is controlling the agent extensions which is relevant to the agent login process.

Not a problem.It might be worth trying again and getting the full capture of logs (UCCX and UCM), otherwise sometimes time can be wasted if you spend cycles analyzing UCCX logs then need to repeat the problem again to capture UCM logs etc.Ideally, gi...

So basically all you did was shutdown/disconnect the UCCX Primary as part of the test? Can you confirm what action you did to trigger the test?As part of the login process, the CCX Engine checks in it's memory if it has control of the extension you a...