We are wanting to install two External AW-HDS-DDS on ver 11.0(2) UCCE. We want to use them as AW's and to allow access to these servers from external reporting sources. I have only been able to find the PCCE installation guide. Is there a installatio...

We have been using DB Lookup with ICM for years. Currently on version 11. Recently we added columns to the SQL Database and removed them. We then added them back to SQL. We are also replicating the database to the B-side. The A-side is failing with t...

I am new to UCCE and need some assistance routing calls to agents. We have a menu that asked the caller to enter the agents extension. We then want to route it to the correct agent if they are available or go to their VM (Unity). I have written a Get...