Add External AW HDS DDS UCCE

[Robert Boyajan]

We are wanting to install two External AW-HDS-DDS on ver 11.0(2) UCCE. We want to use them as AW's and to allow access to these servers from external reporting sources. I have only been able to find the PCCE installation guide. Is there a installation guide for installing the External AW-HDS-DDS on UCCE? Thanks  

[gajanan.pande]

how many agents do you have & what reference design is been used ? 2k, 4k or 12k ?

GP.

[Robert Boyajan]

We have the 2K deployment today. We currently have approximately 800 agents. We will ramp up to around 1500 by the end of the year.

[jocelyn.wilson67]

Hey Robert.

I assume you'd follow the Reference design for 2k agents. I would review the preinstall checklist and install CCE components in the v11.0(1) guides.
Preinstall:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Installation/Guide/UCCE_BK_S9AC0C85_00_ucce-install-upgrade-guide/UCCE_BK_S9AC0C85_00_ucce-install-upgrade-guide_chapter_011.html
Install CCE Components:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Installation/Guide/UCCE_BK_S9AC0C85_00_ucce-install-upgrade-guide/UCCE_BK_S9AC0C85_00_ucce-install-upgrade-guide_chapter_0100.html#UC...

Good luck!

[Robert Boyajan]

Thanks for the info. I will review and see where it takes me. Appreciate the help.