UCCX: 11.5SM: 11.5
I have two chat forms that point to exact same CSQs and with same fields.
Is there a way to distinguish between the two from agent's perspective. I thought of using different fields like A_Name or B_Name, but if someone doesn't ent...
That's what I asked, but they wanted to keep them separate due to some internal security reason and also for agents to know where the chat is coming from (for whatever quality and treatment purpose). Guessing the "Agents to know" portion was never di...
One's through a secure portal and one's through open public. Their purpose is exactly the same. I wanted to see if there was a way around it, without changing the CSQs, as that'd would've required them to change the web forms on the portal. But if th...
