About Ayodeji Okanlawon

Ayodeji Okanlawon · ‎10-11-2019

Janine, I think I figured my last question out. You do this by specifying the URL pointing to the cvp servers where the grammars are located in the voicegrammar of the voice element form. I think you mentioned this earlier as well but didn't quite catch it. Thanks

Ayodeji Okanlawon · ‎10-10-2019

Janine, Thank you so much, you just saved me a few hours of googling how Nuance will retrieve the grammar files. So where would I define the http link on Nuance?. I appreciate I am getting ASR/TTS/NUANCE 101 here. I wish I was in the US, would I come down for your course.

Ayodeji Okanlawon · ‎10-10-2019

You are on the money Bill. While I was troubleshooting, look for vxml pages for another application I found the location of the grammar files on the CVP/VXML servers. I had poked around on Nuance and came up short. Thank you C:\inetpub\wwwroot\grammars

Ayodeji Okanlawon · ‎10-10-2019

VVB part is all done. I also see the user defined grammars. I have been trying to figure out where these would be placed on Nuance Server. They are all .grxml files. I am not sure if I am not looking in the right place or the documentation on Nuance is not very much out there...

Ayodeji Okanlawon · ‎10-10-2019

Thank you Bill

Ayodeji Okanlawon · ‎10-10-2019

Thank you Janine. I read about some of your post from cloverhound blog site. Great job you are doing. Looks like I found my mentor for this ASR/TTS thingy, if you would have me as a mentee :)

Ayodeji Okanlawon · ‎10-09-2019

Hi Bill, Thank you for this. I dont have any issues at the moment. I have inherited a self service solution that uses NUANCE ASR/TTS. And I am tyring to do a deep dive into understanding the call flow. How things are configured and how they all interact. Would you mind helping with things like where to define grammar files on call studio and is there anything specific to define on Call studio voice element that tells voice browser to use ASR/TTS.

Ayodeji Okanlawon · ‎10-09-2019

HI Gents, Does any one have a very good call flow/configuration/troubleshooting guide for CVP integration with Nuance ASR/TTS using MRCPv2. I have been trawling through google and cant find a very good document. Even if its a link to cisco live I wouldnt mind. Thank you all

Ayodeji Okanlawon · ‎09-02-2019

Thanks Omar.

Ayodeji Okanlawon · ‎08-30-2019

Guys, What is the best practice around using CVP or VVB as media server. Before VVB, media files were all stored on an IIS capable server like CVP. With VVB, there is the option to now use it to store media files. Are there any recommendations? Any gotchas to watch out for when using VVB? Do we know anything about the cache capability of VVB etc...Or Should we just stick to the tried and tested CVP option Thank you

Ayodeji Okanlawon · ‎07-24-2019

Thanks Omar. I figured this out in the end. It was indeed the watchdog interval. I had to make that smaller than the wait node time before the chat was re-queued

Ayodeji Okanlawon · ‎07-24-2019

Thank you guys. Much appreciated

Ayodeji Okanlawon · ‎07-24-2019

Hi Omar, Based on your suggestions above. I am trying to use the wait node to reroute the call to another skill group, however ICM just aborts the call after the wait node timesout. It does not reroute to another skill group. What could be wrong? Thanks as always for the help

Ayodeji Okanlawon · ‎07-23-2019

Hi Mike, Thank you for this. Would you mind sharing the toastr concept with me. I assume this is a custom script you wrote. Would you mind PM me the code?

Ayodeji Okanlawon · ‎07-22-2019

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify some things on the Egain Webchat solution. Having read some of the docs, I figure I should reach out to any one who can help further. I am in the middle of a Webchat project ( which I inherited) and I could use the help. Thanks

Ayodeji Okanlawon · 10-11-2019

Janine, I think I figured my last question out. You do this by specifying the URL pointing to the cv...

Ayodeji Okanlawon · 10-10-2019

Janine,Thank you so much, you just saved me a few hours of googling how Nuance will retrieve the gra...

Ayodeji Okanlawon · 10-10-2019

You are on the money Bill. While I was troubleshooting, look for vxml pages for another application ...

Ayodeji Okanlawon · 10-10-2019

VVB part is all done. I also see the user defined grammars. I have been trying to figure out where t...

Ayodeji Okanlawon · 10-10-2019

Thank you Bill

Ayodeji Okanlawon · 10-10-2019

Thank you Janine. I read about some of your post from cloverhound blog site. Great job you are doing...

Ayodeji Okanlawon · 10-09-2019

Hi Bill,Thank you for this. I dont have any issues at the moment. I have inherited a self service so...

Ayodeji Okanlawon · 10-09-2019

HI Gents, Does any one have a very good call flow/configuration/troubleshooting guide for CVP integr...

Ayodeji Okanlawon · 09-02-2019

Thanks Omar.

Ayodeji Okanlawon · 08-30-2019

Guys, What is the best practice around using CVP or VVB as media server. Before VVB, media files wer...

Ayodeji Okanlawon · 07-24-2019

Thanks Omar. I figured this out in the end. It was indeed the watchdog interval. I had to make that ...

Ayodeji Okanlawon · 07-24-2019

Thank you guys. Much appreciated

Ayodeji Okanlawon · 07-24-2019

Hi Omar, Based on your suggestions above. I am trying to use the wait node to reroute the call to an...

Ayodeji Okanlawon · 07-23-2019

Hi Mike, Thank you for this. Would you mind sharing the toastr concept with me. I assume this is a c...

Ayodeji Okanlawon · 07-22-2019

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify...

Date Registered	‎09-10-2007 02:20 AM
Date Last Visited	‎10-15-2019 10:52 AM
Total Messages Posted	7,702
Total Helpful Votes Received	10910

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

CVP ASR/TTS Nuance MRCPv2

Re: Using VVB as Media server vs CVP

Using VVB as Media server vs CVP

Re: ECE "rona"

Re: UCCE Change agent state after certa...

Re: ECE "rona"

Re: UCCE Change agent state after certa...

UCCE WebChat Help

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

Re: CVP ASR/TTS Nuance MRCPv2

CVP ASR/TTS Nuance MRCPv2

Re: Using VVB as Media server vs CVP

Using VVB as Media server vs CVP

Re: ECE "rona"

Re: UCCE Change agent state after certain time

Re: ECE "rona"

Re: UCCE Change agent state after certain time

UCCE WebChat Help