We are trying to setup a scenario for an at home agent. One of the requirements is that we can conduct silent monitoring. The scenario is that there is an agent at home with an 871 VPN router, 7940 Hard Phone, and CTIOS 7.0 Agent. We are running C...

Got a 3640 router with a FXO port. I want all calls dialed to the analog number attached to the port to go to a DN off my Call Manager. How do I setup the VoIP dial-peer such that all calls match the destination-pattern? Do I used a "T"? Or shoul...

Where does one find a matrix with compatible software versions for IPCC? There are new software versions of CCM and IPIVR since our implementation was completed in January.Thanks

We have an IPCC installation. Currently myself and one other person have access to the AW's to do agent account creation and maintenance. We need to have more people do this task as we are growing by staff and production hours. ICM does not lend...