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IPCC with CM 3.1.x
ICM
• ICM 4.6.1
• Plus Hotfixes
• 7 (All ICM systems running Windows NT)
• 58 (CM PG’s, CTI Servers, VRU PG’s)
• 44 (Router)
• 14 & 45 (AW’s)
• 42 & 51 (WebView Server)
• 18, 31, 32, 52 (AW’s – reporting template fixes – not the new 4.6.2 IPCC templates)
• Windows NT NT 4.0sp6 or Windows 2000 Server
• SQL 6.5 or SQL 7.0
CTI Desktop
• Cisco ICM CTI Desktop 4.5.2
• Windows 95, 98, NT 4.0sp6, Win 2000
Cisco Agent Desktop (CAD – formerly TCTI)
• CAD 4.1
• CAD 4.2, 4.2.1, 4.2.2 (recommended)
CTI-OS
• CTI-OS 4.6.1.2
CallManager
• Cisco CallManager 3.1(2c) + Support Patch B from CCO
• CiscoJtapiClient 1.2(1.17) is recommended. Contact TAC to download or download from http://dreich-nt/ipcc
• Otherwise, CiscoJtapiClient 1.2(1.12)
• Cisco Call Manager 3.1(3a) + Support Patch C from CCO -- recommended
• CiscoJtapiClient 1.2(1.20) -- included as part of Support Patch C
Note : JTAPI client is loaded onto the CM PG & IPIVR
IP-IVR
• Cisco Apps 2.2(1) – NOT SUPPORTED FOR IPCC
• Cisco Apps 2.2(2) – requires Apps patch for stuck ports – Contact TAC to download
• Cisco Apps 2.2(3) -- recommended
IPCC with CM 3.0.x
ICM
• Cisco ICM 4.1.5 with Hotfixes:
• 100 – Router , 161 - CM PG, 135 – VRU PG
• Windows NT NT 4.0sp6
• SQL 6.5
• Cisco ICM 4.5.1 with Hotfixes:
• Hotfixes 1, 3, 4, 5, 6, 8, 9, 10, 16, 20
• Windows NT NT 4.0sp6
• SQL 6.5 or SQL 7.0
• Cisco ICM 4.6.1
• Hotfixes 1, 2, 7, 11, 13, 14, 16, 18, 24, 25, 26, 28 (absolutely required for CM PG)
• Windows NT NT 4.0sp6 or Windows 2000 Server
• SQL 6.5 or SQL 7.0
CTI Desktop
• Cisco ICM CTI Desktop 4.5.2 (works with ICM 4.1.5, 4.5, or 4.6.1)
• Windows 95, 98, NT 4.0sp6, Win 2000
Cisco Agent Desktop (CAD – formerly TCTI)
• CAD 4.1
• CAD 4.2, 4.2.1, 4.2.2 (recommended)
• CAD 4.2 releases are only supported with ICM 4.6.1
CTI-OS / Toolkit
• CTI-OS 4.6.1 (works with ICM 4.6.1 only)
CallManager
• Cisco CallManager 3.0(10a)
• Cisco CallManager 3.0(11a)
• Cisco CallManager 3.0(12) – preferred
• Upgrade to this release is required prior to upgrading to CM 3.1.x
Note : Use JTAPI client bundled with CallManager software release – load on PG & IPIVR
IP-IVR
• Cisco Apps 2.1(2)
• Cisco Apps 2.1(3) - NOT SUPPORTED FOR IPCC
