About huang.henry

huang.henry · 03-16-2017

Hi, I imported 2 contact list files into Cisco Unified CCX Premium version 10.6.5. One has 10 contacts and another one has 52. Agent had called some customers successfully. I checked the Campaign, looks like the Remaining Contacts shows wrong numb...

huang.henry · 03-16-2017

Thanks Deepak. Available is the remaining. But the Total and Available didn't change after I deleted All Contacts in Campaign. I thought the Available should be cleared to 0. but it's still 1446. It's mean the Available shows up wrong number. Don't k...

huang.henry · 03-16-2017

Thanks Deepak! But the Agent Outbound Campaign Summary Report is for agent-based progressive and predictive outbound campaigns. Currently I use Preview Outbound campaign. the Preview Outbound Campaign Summary Report doesn't include the Remaining Con...

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how to check CCX outbound campaign remaining contacts

Thanks Deepak. Available is

Thanks Deepak!