We're a call center based in AU. We've been using Tenfold for call and data management, as well as an integration solution. You should check it out. www.tenfold.com
I believe click-to-call is a stand-alone feature. Voicemail indicators are often configured on the CRM/phone system being used. We're currently using an integration solution called Tenfold for data and call management. www.tenfold.com
Hi Paul,
You may want to check out Tenfold as well. We're currently using it for integration with Salesforce and so far everything's working out great. It's also very easy to set up so it's not quite of a hassle. www.tenfold.com