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I run reports daily at the end of the day to report to managers for stats within our call centers.What exactly, in a brief definition, does the following mean?Contacts HandledContacts AbandonedContacts DequeuedI understand Contacts Handled are calls ...
I am currently in the process of designing a setup that has me a little stumped. Company A: - My current employerCompany B: - Another company to reside in our bldgSCENARIO: My company will be leasing a desk to another company within one of our buil...
I currently have a Site 2 Site VPN Tunnel with a company where the destination Scheme is (Company A) 192.168.1.0 /24. I now have a situation where I need to setup another VPN connection to (Company B) 192.168.1.0 /24. My side:Home Company: 1...
My company currently has a solution that was implemented approximately 6 months ago and has worked great until recently. We have a couple of sites that "all of a sudden" cannot fax us. The strange thing is we can receive faxes from anyone else but t...
I have a new telephony system that was implemented yesterday with Cisco Call Managers / Unity / Contact Center, etc.We also have xMedius Faxing Solution as well. In a nutshell, our overall calls appear to be working fine. However, our xMedius faxes...
I believe I have found the answer to this..For each contact service queue, displays the number of calls handled, abandoned, and dequeued. Handled: A call is considered to be handled when an agent picks up the call. Abandoned: A call is consid...
Here is the Running Config on the SRST Router from the topology.Current configuration : 5648 bytesversion 15.0service timestamps debug datetime msecservice timestamps log datetimeservice password-encryption!hostname CompanyA_SRST!boot-start-markerbo...
I am honestly not sure on MGCP or H323 as I didn’t setup the SRST router and it is solely for 911 purposes right now. Is there a quick CLI command that can output the MGCP or H323 configuration as I do not see either in the config.
I have Poicy NATs in place for Tunnels that I share the same private IP scheme's with. However, in this scenario, My COMPANY doesn't share the same IP Scheme. I have another Tunnel setup, where the remote side of that tunnel shares the same space.H...
I haven't found anything yet but I'm out this week on VAC...- we are still experiencing the same problems .Sent from Cisco Technical Support iPhone App
