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About spaulin
08-18-2017
spaulin
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Member since
02-02-2005
79
Posts
55
Helpful
13
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Peripheral question
Created by
spaulin
in
Contact Center
08-18-2013
08-18-2013
Indeed the SRND will have all the information you need.Short version:PIM talks to JGW on the PG, whi...
Multiple Instances Of ICM
Created by
spaulin
in
Contact Center
07-17-2013
07-17-2013
Of course you can.A single server can host TWO PGs per instance.So you could certainly have a PG1A f...
how to backup UCCE config
Created by
spaulin
in
Contact Center
07-17-2013
07-17-2013
It is absolutely SENSELESS to back up an AWDB, as you would never (ever) restore such a backup.Think...
PG Decommissioning ICM 8.5
Created by
spaulin
in
Contact Center
07-17-2013
07-17-2013
Hi Alok,I'm not exactly sure what the question is, here.Are you trying to ADD a PG to the system? Or...
UCCE Termination_Call_Detail.PeripheralCallType=10
Created by
spaulin
in
Contact Center
03-13-2013
03-13-2013
PeripheralCallType = 10 ['Agent Inside'] This type of call is and agent to another local phone. Typi...
UCCE 7.5
Created by
spaulin
in
Contact Center
03-13-2013
03-13-2013
I'll start with a simple suggestion that seems to escape a lot of people:It makes ZERO sense to back...
Re: PG restarts services, crashing
Created by
spaulin
in
Contact Center
03-07-2013
03-07-2013
What version of ICM are you running? Most current MR's have a fix for this.
PG Connection to Central Controller Side A failed
Created by
spaulin
in
Contact Center
02-22-2013
02-22-2013
Here is your problem: "PG01 connected simultaneously from addresses 10.91.208.51 and 10.91.208.61. B...
EMSMON - FormatMessage for message ID xxxxxxxx failed
Created by
spaulin
in
Contact Center
09-21-2012
09-21-2012
I've never seen EMSMon, so cannot comment on it directly, but in the past I've seen this message whe...
UCCE ICM DUAL HOMED
Created by
spaulin
in
Contact Center
09-21-2012
09-21-2012
"No" is the correct answer.NIC Teaming is not supported on ICM servers.
Re: UCCE receive error
Created by
spaulin
in
Contact Center
09-11-2012
09-11-2012
This (second) message is frequently seen when a PG is attempting to connect to the callrouter, while...
[ICM]Other way not use configuration manger...
Created by
spaulin
in
Contact Center
09-11-2012
09-11-2012
The fact that you said "access the awdb directly" is scary.Configuration data is entered into the aw...
Re: AW client configuration updates
Created by
spaulin
in
Contact Center
09-05-2012
09-05-2012
With all due respect...."AW client is nothing but AW Distributor in which you can restrict different...
Combining ICM Scripts of 2 different instances
Created by
spaulin
in
Contact Center
08-20-2012
08-20-2012
Yes you will be able to do an export & import of the scripts.You should build all the rest of the co...
can not open script editor in HDS
Created by
spaulin
in
Contact Center
07-18-2012
07-18-2012
You might also see this message if the services are running, but you are using Windows Remote Deskto...
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Public Statistics
Date Registered
02-02-2005
06:21 AM
Date Last Visited
08-18-2017
03:57 AM
Total Messages Posted
79
Total Helpful Votes Received
55
Helpful Votes From
User
Helpful Count
Lisa Latour
5
Hossain Ahmed Ashfaque
5
fvazquez
4
Karthik U R
5
geoff
10
See all >