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spaulin
‎08-18-2017

Beginner
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Member since ‎02-02-2005
79
Posts
55
Helpful
13
Solutions

Peripheral question

Created by in Contact Center
08-18-2013
08-18-2013
Indeed the SRND will have all the information you need.Short version:PIM talks to JGW on the PG, whi...

Multiple Instances Of ICM

Created by in Contact Center
07-17-2013
07-17-2013
Of course you can.A single server can host TWO PGs per instance.So you could certainly have a PG1A f...

how to backup UCCE config

Created by in Contact Center
07-17-2013
07-17-2013
It is absolutely SENSELESS to back up an AWDB, as you would never (ever) restore such a backup.Think...

PG Decommissioning ICM 8.5

Created by in Contact Center
07-17-2013
07-17-2013
Hi Alok,I'm not exactly sure what the question is, here.Are you trying to ADD a PG to the system? Or...

UCCE Termination_Call_Detail.PeripheralCallType=10

Created by in Contact Center
03-13-2013
03-13-2013
PeripheralCallType = 10 ['Agent Inside'] This type of call is and agent to another local phone. Typi...

UCCE 7.5

Created by in Contact Center
03-13-2013
03-13-2013
I'll start with a simple suggestion that seems to escape a lot of people:It makes ZERO sense to back...

Re: PG restarts services, crashing

Created by in Contact Center
03-07-2013
03-07-2013
What version of ICM are you running? Most current MR's have a fix for this.

PG Connection to Central Controller Side A failed

Created by in Contact Center
02-22-2013
02-22-2013
Here is your problem: "PG01 connected simultaneously from addresses 10.91.208.51 and 10.91.208.61. B...

EMSMON - FormatMessage for message ID xxxxxxxx failed

Created by in Contact Center
09-21-2012
09-21-2012
I've never seen EMSMon, so cannot comment on it directly, but in the past I've seen this message whe...

UCCE ICM DUAL HOMED

Created by in Contact Center
09-21-2012
09-21-2012
"No" is the correct answer.NIC Teaming is not supported on ICM servers.

Re: UCCE receive error

Created by in Contact Center
09-11-2012
09-11-2012
This (second) message is frequently seen when a PG is attempting to connect to the callrouter, while...

[ICM]Other way not use configuration manger...

Created by in Contact Center
09-11-2012
09-11-2012
The fact that you said "access the awdb directly" is scary.Configuration data is entered into the aw...

Re: AW client configuration updates

Created by in Contact Center
09-05-2012
09-05-2012
With all due respect...."AW client is nothing but AW Distributor in which you can restrict different...

Combining ICM Scripts of 2 different instances

Created by in Contact Center
08-20-2012
08-20-2012
Yes you will be able to do an export & import of the scripts.You should build all the rest of the co...

can not open script editor in HDS

Created by in Contact Center
07-18-2012
07-18-2012
You might also see this message if the services are running, but you are using Windows Remote Deskto...
Public Statistics
Date Registered ‎02-02-2005 06:21 AM
Date Last Visited ‎08-18-2017 03:57 AM
Total Messages Posted 79
Total Helpful Votes Received 55
Helpful Votes From