This tools helps you to analyze performance data from systems like Cisco Unified Communications Manager, Cisco Unified Presence Server, Cisco Unified Contact Center Express and others which run on the unified communications operating system.
It presents the data in a graphical view allowing you to validate the health of the system and identity potential process, memory or disk issues.
Tool developers Mateusz Olszowy - TAC Engineer Juraj Ducky - TAC Engineer
Customer Use Cases
Analyzing performance data provided by the Cisco RIS Data Collector performance service can be time consuming due to the high volume of data presented in these files.
With this tool you will be able to identify potential issues quicker without having to worry about which data-set to select, from which range etc …
It helps you to identify: - Which process is pegging my CPU? - Do I have a memory leak? - Is my performance issue caused by disk IO?
Cisco Unified Communications Manager Cisco Unified Presence Server Cisco Unified Contact Center Express Any product running on the Unified Communications Operating System which has the RISDC service
How to use this tool:
Select your archived RISDC Perform Log files. Supported archives are : zip, gzip, tar, 7z, rar, bzip2, xz, jar
Change when required the default values for : - CPU threshold = show processes with CPU usage above configured threshold (%) - VmSize threshold = show process with VmSize above configured threshold (total size)
Select the node and graph you want to view The current supported graphs are : -‘CPU – processes over 30% + Total’ Shows the CPU usage for the processes which CPU usage (%) has, at least one time, been higher then the configured threshold within the given data-set. It also shows the total system CPU usage -' VMSize – processes over 1000 MB’ Shows the total VMSize for the processes which total VmSize has, at least one time, been higher then the configured threshold within the given data-set. -' Virual Memory Total' Shows the total Virtual Memory usage on the system for the given date-set -'IOwait Total' Shows the total IOWait time
For more information on these counters and how to troubleshoot refer to following documentation: “Cisco Unified Communications Manager Systems Management and Monitoring’ chapter in the ‘Managed Service Guide for Cisco Unified Communications Manager’. http://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/products-maintenance-guides-list.html
... View more
Hello Marc, - What type of certificate should we buy at godaddy? A: This can be a standard SSL (turbo) certificate - What parameters should we configure on the CSR? A: The atttributes are optional. These atttribute can be: Common Name (CN), Company Name (O), Department (OU) etc... What is importnat is that the domain name you configure matches the domain name that is set in the local Cisco Unified Communications Manager and Cisco Intercompany media engine server; for example, cisco.com - We have used an .local domain name on the confguration (simac.local). Is it possible to let this sign by an CA? A: Yes this is OK For more info http://www.cisco.com/en/US/docs/security/asa/asa83/asdm63/configuration_guide/unified_comm_wizard.html#wp1232410 Thanks Philip
... View more
I would like to clarify that the phones support following authentication mechanisms with load 8.5.2 and higher -> EAP-FAST, EAP-TLS, and EAP-MD5 please refer to http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7962g_7961g_7961g-ge_7942g_7941g_7941g-ge/7_1/english/administration/guide/62614241ovr.html#wp1051354 When the server is advertising all 3 mechanisms, the phone will try to authenticate using EAP-FAST There is no way on the phone to control what mechanism to use. This may lead to issues when on the server the endpoints are configured to use another method like EAP-MD5 Regards, Philip
... View more