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We are currently running UCCX version which enables us to use both CAD and Finesse. I am trying to setup a POPUP menu for CAD and Finesse agents to choose from( to help identify Type of Call they answered) . How do I setup popup screen for Agents t...
After taking an ACD call on line 1, Agent placed himself into NOT-READY and selected ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went into READY STATE and started ringing for an in...
I am currently running LMS3.01 with DFM 3.03 and all my devices are in Questioned State. The DFM is no longer sending Alerts and Alarms to Notification groups. I checked the Notification Groups and there were no devices in Devices Selector. My suppor...
how do i resolve below Problem from my Critical Message Window Portlet Processes DFMCTMStartup, DataPurge are down Log files CVDeviceSelector.log.*, psu.log.* exceeded the recommended size limit i have run perl logBackup.pl -force -dir D:\LMSBackups ...
I am trying to upgrade from LMS 3.0 to LMS 3.01. When the installation reaches “Checking lock files†I receive below msgs: These files are currently being used by another running process You must stop all processes listed below before you can suc...
thank you for your quick respondsBut how do i resolve below Problem from my Critical Message Window PortletProcesses DFMCTMStartup, DataPurge are down Log files CVDeviceSelector.log.*, psu.log.* exceeded the recommended size limit i have run perl lo...
