We are currently running UCCX version which enables us to use both CAD and Finesse. I am trying to setup a POPUP menu for CAD and Finesse agents to choose from( to help identify Type of Call they answered) .  How do I setup popup screen for  Agents t...

After taking an ACD call on line 1, Agent  placed  himself  into NOT-READY and selected  ACD WORK. While in Not-Ready state, his private line( line 2) rung and he answered it. His ACD line (line 1) went  into READY STATE and started ringing for an in...

I am currently running LMS3.01 with DFM 3.03 and all my devices are in Questioned State. The DFM is no longer sending Alerts and Alarms to Notification groups. I checked the Notification Groups and there were no devices in Devices Selector. My suppor...

how do i resolve below Problem from my Critical Message Window Portlet Processes DFMCTMStartup, DataPurge are down Log files CVDeviceSelector.log.*, psu.log.* exceeded the recommended size limit i have run perl logBackup.pl -force -dir D:\LMSBackups ...

I am trying to upgrade from LMS 3.0 to LMS 3.01. When the installation reaches “Checking lock files” I receive below msgs: These files are currently being used by another running process You must stop all processes listed below before you can suc...