3dimarcsupport
Level 1
Level 1
Member since ‎05-20-2007
‎08-18-2017

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Hi All,We are trying to Get CAD to pass on the below feilds as Metadata to the QM Desktop Client (Desktop Based Recording):Team_NameCSQ_NameAnswer_SkillsetThis is to let supervisors sort recorded calls based on UCCX data. The agents skillset in the U...
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Member Since ‎05-20-2007 09:16 PM
Date Last Visited ‎08-18-2017 04:00 AM
Posts 4