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I am about to deploy UCCX 11 HA over WAN into an existing CUCM 11 environment. Customer has 2 Data Centres for the servers. The customer has 2 x CUCM and 2 x Unity Connection Servers. The CUCM and Unity Connection Publisher Servers are deployed i...
Hi,We have an SX20 (TC7.0.2) and have two monitors connected as follows:-Monitor 1 - ProjectorMonitor 2 - LCD TVIf we have a simple video call with a remote party we want the remote party to display on Monitor 1 (Projector) and self view on Monitor 2...
I am working on an implementation of the "Callback" function for queued callers based on the Cisco sample scripts BaseLineAdvQueuing and BaseLineMesageCallback. The function works correctly. If my agents are all in Not Ready state and callers sele...
I am implementing a UCCX 9 system and chose CUIC as the reporting tool. CUIC works fine but whenever you chose to view the report data in Chart form the time scale at the base of the chart displays in seconds. You can see that an agent has been log...
Hi Deepak,
Thanks.......one last question re the WEB browser. When we run Appadmin to configure CSQs Resources etc can we point the Appadmin Browser at either node. Our plan would be to point it at the Node 1 (running as slave) in the DR Data Centr...
Thanks Deepak,
Sounds good. I understand that UCCX is an Active/Standby system so if the Node 2 in the Primary DC is the Master then all IVR/Contact Centre processing will occur on Node 2. As I understand it Node 1 (The DB Publisher and Slave serve...
We are missing this key from our Server and it aopears to be preventing a successul installation of CUCM 6.1.5.Does anyone know what is on this key or how to create one?If we could install the correct key in our IBM X3650 M2 server (equiv to MCS7835-...
