I just downloaded the Disaster Recovery Backup 1.1.9 - 5/6/2008 for Unity 4.X from http://www.ciscounitytools.com and it installs in German. Anyone know how to change this or get the english version?ThanksMark

Does anyone know if there is a way in IPCC enterprise to determine if agents are using the desktop application or their desk phone to transfer calls?We are looking for a way to spot check if agents are following procedures.Thanks

Is possible to have the system make an outgoing call and be able to enter an extension number into the answering system?This is in version 4.5Thanks in advance

I have a customer who has a monthly company meeting that lasts for 1 hour. I am looking for a way to schedule this. I have seen the HolidayDoc.aef script which lets you make a schedul of days, but can someone point me in the direction to do something...