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- About Rodrigo Covarrubias
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Member since
10-14-2010
9
Posts
0
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Created by
Rodrigo Covarrubias
in Audio and Video Endpoints
in Audio and Video Endpoints
01-06-2016
09:06 AM
01-06-2016
09:06 AM
Thanks for your comments Rob
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Created by
Rodrigo Covarrubias
in Audio and Video Endpoints
in Audio and Video Endpoints
01-05-2016
04:03 PM
01-05-2016
04:03 PM
Hi buddies Besides support for english language is available another one? how can I set Spanish messages for Remote Expert window messages? Kind regards
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Labels:
Created by
Rodrigo Covarrubias
in Contact Center
in Contact Center
09-14-2015
12:25 PM
09-14-2015
12:25 PM
Hi there, Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign? Our client is requesting us to configure in Social Miner application and facebook and twitter campaigns an automated message when a message is detected, that is without the need of any agent to send the message. Thanks in advance, Kind Regards
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- Tags:
- socialminer
Labels:
Created by
Rodrigo Covarrubias
in Contact Center
in Contact Center
05-14-2013
09:31 PM
05-14-2013
09:31 PM
Hi there, We want to create custom reports from eGReport Database, where I can find the SQL queries are used in the reports are available from Report Console and then I'd be able to develop my custom reports? Thanks for your give a look into this.
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Created by
Rodrigo Covarrubias
in Contact Center
in Contact Center
09-19-2012
10:33 AM
09-19-2012
10:33 AM
Today we notice all buttons in the agent console (email section) are disabled so any case can be closed or answered. Any idea about this issue? Thanks in Advance
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Labels:
Created by
Rodrigo Covarrubias
in Contact Center
in Contact Center
09-18-2012
11:29 AM
09-18-2012
11:29 AM
What settings are used in order to set maximum activities agent can pull for both chat and email? What settings are used to disable pull button? For instance we would like to set maximum email and chat activities to pull to 1 or maybe 5. Regards.
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Labels:
EIM. Email Volume by Queue report. SLA ...
in Contact Center
09-11-2012
04:42 PM
09-11-2012
04:42 PM
Hi Ravindra, thanks for your response Actually we don´t have SLA set in workflows thats the reason we want to know the default SLA used for the report to calculate the column "% emails responded within service level "
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Created by
Rodrigo Covarrubias
in Audio and Video Endpoints
01-05-2016
01-05-2016
Hi buddiesBesides support for english language is available another one?
how can I set Spanish messa...
09-14-2015
Hi there, Is there any way Social Miner be able to send an automatic
response to a facebook and twit...
Created by
Rodrigo Covarrubias
in Contact Center
05-14-2013
05-14-2013
Hi there, We want to create custom reports from eGReport Database, where
I can find the SQL queries ...
09-19-2012
Today we notice all buttons in the agent console (email section) are
disabled so any case can be clo...
Created by
Rodrigo Covarrubias
in Contact Center
09-18-2012
09-18-2012
What settings are used in order to set maximum activities agent can pull
for both chat and email? Wh...
Created by
Rodrigo Covarrubias
in Contact Center
09-11-2012
09-11-2012
Hi Ravindra, thanks for your responseActually we don´t have SLA set in
workflows thats the reason we...
Public Statistics
| Date Registered | 10-14-2010 10:02 AM |
| Date Last Visited | 04-13-2019 06:21 PM |
| Total Messages Posted | 9 |
