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Rodrigo Covarrubias
‎04-27-2022

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Member since ‎10-14-2010
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Webex Contact Center Expert
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
Cisco Certified DevNet Specialist - Collaboration Automation and Programmability
Implementing Automation for Cisco Collaboration Solutions

Re: REM CSDK for Web (Javascript) multi-language support (Spanish)

Created by in Audio and Video Endpoints
01-06-2016
01-06-2016
Thanks for your comments Rob

REM CSDK for Web (Javascript) multi-language support (Spanish)

Created by in Audio and Video Endpoints
01-05-2016
01-05-2016
Hi buddiesBesides support for english language is available another one? how can I set Spanish messa...

Is there any way Social Miner be able to send an automatic response to a facebook and twitter campaign?

Created by in Contact Center
09-14-2015
09-14-2015
Hi there, Is there any way Social Miner be able to send an automatic response to a facebook and twit...

CIM WIM/EIM sql templates for developing custom reports

Created by in Contact Center
05-14-2013
05-14-2013
Hi there, We want to create custom reports from eGReport Database, where I can find the SQL queries ...

EIM - In Agent console all buttons are disabled and the agent can answer or close email cases

Created by in Contact Center
09-19-2012
09-19-2012
Today we notice all buttons in the agent console (email section) are disabled so any case can be clo...

WIM and EIM max concurrent activities for agent console.

Created by in Contact Center
09-18-2012
09-18-2012
What settings are used in order to set maximum activities agent can pull for both chat and email? Wh...

EIM. Email Volume by Queue report. SLA system values.

Created by in Contact Center
09-11-2012
09-11-2012
Hi Ravindra, thanks for your responseActually we don´t have SLA set in workflows thats the reason we...
Public Statistics
Date Registered ‎10-14-2010 10:02 AM
Date Last Visited ‎04-27-2022 10:01 PM
Total Messages Posted 9