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EIM - In Agent console all buttons are disabled and the agent can answer or close email cases

Rodrigo Covarrubias
Level 1
Level 1

‎09-19-2012 10:33 AM - edited ‎03-14-2019 10:32 AM

Today we notice all buttons in the agent console (email section) are disabled so any case can be closed or answered. Any idea about this issue?

Thanks in Advance

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egain_karthik
Level 1
Level 1

‎10-10-2012 12:00 PM

Ig agent gets a call and is interrupted then the buttons are disabled.

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