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Rodrigo Covarrubias
Beginner
Beginner
‎09-19-2012 10:33 AM
‎09-19-2012 10:33 AM

EIM - In Agent console all buttons are disabled and the agent can answer or close email cases

Today we notice all buttons in the agent console (email section) are disabled so any case can be closed or answered. Any idea about this issue?

Thanks in Advance

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egain_karthik
Beginner
Beginner
‎10-10-2012 12:00 PM
‎10-10-2012 12:00 PM

Ig agent gets a call and is interrupted then the buttons are disabled.

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