Can you zoom in and take a better screenshot, then save it as GIF format? Node names and content are not visible.I would recommend checking the reporting guide on ASA:http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterpris...
Hi Eric,Your logical point of integration would be IPIVR. You would need to have external TTS server though, no such capability within UCCE solution components. IPIVR side of configuration is found under Subsystems>MRCP TTS.Regards,Neb.
Check if jtajpi user is application user with CTI enabled permissions in CUCM. Directory login timeout usually indicates incorrect jtapi user permissions
