Call Manager PIM not getting activated.

[Maruthi Praveen Tulasi]

Getting the follwoing error in JGW1 Log

15:05:18 pg1A-jgw1 Trace: Configuring JTAPI Object
15:05:18 pg1A-jgw1 Trace: Calling getJtapiPeer for peer: com.cisco.jtapi.CiscoJtapiPeerImpl
15:05:18 pg1A-jgw1 Trace: getJtapiPeer returned successfully.  JTapiPeer class name: com.cisco.jtapi.CiscoJtapiPeerImpl
15:05:18 pg1A-jgw1 Trace: CiscoJtapiVersion: Cisco Jtapi version 6.1(2.1000)-12 Release
15:05:18 pg1A-jgw1 Trace: BuildDescription: Release BuildNumber: 1000 RevisionNumber: 2 MajorVersion: 6 MinorVersion: 1 ExtendedBuildNumber: 12
15:05:18 pg1A-jgw1 Trace: Use icmJavaLib.jar to support CallManager 5.0 or higher release.
15:05:18 pg1A-jgw1 Trace: Not using CiscoSynchronousObserver interface.
15:05:18 pg1A-jgw1 Trace: disableAll() TraceManager for CTICLIENT
15:05:18 pg1A-jgw1 Trace: Calling getProvider() 16.138.43.119;login=ccmadmin;passwd=<***edited***>
15:05:35 pg1A-jgw1 Trace: JtapiPeer.getProvider(): caught PlatformException(com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- directory login timeout)  Provider could not be created.
15:05:35 pg1A-jgw1 Trace: Message: Unable to create provider -- directory login timeout
15:05:53 pg1A-jgw1 Trace: Node Manager thread received shutdown message
15:05:53 pg1A-jgw1 Trace: Node Manager thread sending NM_MSG_SHUTDOWN_REPLY_OK to Node Manager.
15:05:53 pg1A-jgw1 Trace: Node Manager thread completed clean shutdown dialog with Node Manager.  Exiting process.
15:11:45 pg1A-jgw1 Initializing Event Management System (EMS) Library.
15:11:45 pg1A-jgw1 Trace: EMS Server pipe gdic\PG1A\jgw1EMSPipe enabled for gdic\PG1A\jgw1
15:11:45 pg1A-jgw1 Trace: [Thread-3]ThreadAddressManager starts
15:11:45 pg1A-jgw1 Trace: ThreadAddressManager::Waiting for next retry
15:11:45 pg1A-jgw1 Trace: Monitor Server pipe gdic\PG1A\jgw1CmdPipe enabled for gdic\PG1A\jgw1
15:11:45 pg1A-jgw1 Trace: JVM Total Memory: 33357824 JVM Free Memory: 33017520 JVM Heap in Use: 340304 JVM has 98.979836% free memory
15:11:45 pg1A-jgw1 Trace: Configuring JTAPI Object

PIM Logs

15:05:53 pg1A-pim1 Trace: [  7220]Node Manager thread received shutdown message
15:05:53 pg1A-pim1 NodeManagerHandler received shutdown message
15:05:53 pg1A-pim1 Requesting normal MDS termination.
15:05:53 pg1A-pim1 Connection to MDS process closed.
15:05:54 pg1A-pim1 Trace: [  7220]Node Manager thread sending NM_MSG_SHUTDOWN_REPLY_OK to Node Manager.
15:05:54 pg1A-pim1 Trace: [  7220]Node Manager thread completed clean shutdown dialog with Node Manager.  Exiting process.
15:11:42 pg1A-pim1 Initializing Event Management System (EMS) Library.
15:11:42 pg1A-pim1 Trace: EMS Server pipe gdic\PG1A\pim1EMSPipe enabled for gdic\PG1A\pim1
15:11:42 pg1A-pim1 Trace: Monitor Server pipe gdic\PG1A\pim1CmdPipe enabled for gdic\PG1A\pim1
15:11:42 pg1A-pim1 Initializing Node Manager Library.
15:11:42 pg1A-pim1 EAGTPIM Release 7.5.1.0 , Build 23684
15:11:42 pg1A-pim1 Failed to read AutoCfgErrorFileMaxBytes value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\gdic\PG1A\PG\CurrentVersion\PIMS\pim1\EAgentData\Dynamic key in the registry.
15:11:42 pg1A-pim1 Failed to read AutoCfgErrorFileName value in the SOFTWARE\CISCO SYSTEMS, INC.\ICM\gdic\PG1A\PG\CurrentVersion\PIMS\pim1\EAgentData\Dynamic key in the registry.
15:11:42 pg1A-pim1 Trace: PimConfig::TPServices: ChkDdLck=1 TrkLck=1 Grp=0 Ord=10 MxHldTcks=3000

15:11:42 pg1A-pim1 Trace: [  5504]DeskLinkDeviceTarget::SetNumExtensionDigits: Number of extension digits set to 7
15:11:42 pg1A-pim1 Trace: [  5504]EMT I/O completion ports: max threads=2, concurent threads=0
15:11:44 pg1A-pim1 Connection to MDS process established.
15:11:44 pg1A-pim1 MDS now in service.
15:12:31 pg1A-pim1 ProcessPIMSetIdleReq: Peripheral 5001 going idle.

Followinf are checked

1. CTI service is active

2. JTAPI user is created

3. re-installed the JTAPI client

Please let me know what can be done

[Irfan Tariq Javed]

Please check JTAPI username & password what you have mentioned in CCM & in PG setup must match .

secondly have you downloaded JTAPI plugin from CCM on CCMPG machine & installed on it.

[Maruthi Praveen Tulasi]

Hi Irfan

thanks for the reply

yes i did have the same Jtapi user ID and password in CCM and PG setup. I installed the JTAPI client from the call manager admin page.

[nzdravko · Accepted solution]

Check if jtajpi user is application user with CTI enabled permissions in CUCM. Directory login timeout usually indicates incorrect jtapi user permissions

[Maruthi Praveen Tulasi]

Thanks Nebojsa

I gave the CTI permissions to the Jtapi user and it worked. Thanks for the reply.

Thanks to cndilip123 as well for giving the information.

[Irfan Tariq Javed]

One more question you have created icmsuer as an application user in ccm , and assigned required groups to it.