Member since ‎06-27-2008

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I have a situation where we use skills based routing with CSQs. Agents are part of CSQ1, CSQ2 and CSQ3 and all the callers get the same priority. In the script, we do a position in queue method by get reporting statistic for strCSQ which does gives t...
Hi Everyone,I just upgraded from CAM/CAS to and we are now having problems with all the users not being able to get on the trusted VLAN. worked fine and we had SSO working with the agents just fine. After the upgrade, the agen...
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Member Since ‎06-27-2008 10:56 AM
Date Last Visited ‎10-11-2023 05:57 AM
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