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Description of a generic contact center which uses XML for configuration and menu setups. Includes XML file contents to give an example of what can be done with the script.
Any interest out there for an example of a set of contact centers that don't require changing scripts every time the contact center managers ask for menu changes?I've coded up one for my shop and have a writeup about it if there is interest.Bill Welc...
UCCX 8.5.1.10000-37UCCX Editor v 8.5(1.0)I know several have commented on the ugly printing from the Script Editor but here is a simple example which I will forward as an SR to TAC:The above script with a Set statement for a string variable prints th...
UCCX 8.5.1.10000-37UCCX Editor v 8.5(1.0)"Start" appears at the top of every UCCX script and seems to be a reserved word. In fact it is a reserved prefix too.Variables and labels starting with the letters "Start" become locked and undeletable.Example...
good information and I wondered what the impact would be of the load from doing the 'extra' work parsing the XML. in my case our very small contact center only does less than 200 calls per 8 hour shift. the other side of the coin is that my code prov...
I posted a file "XML Controlled Contact Center.docx" in the Documents section of the forum. The file includes the XML that I use to control a contact center without having to change the script every time we need to redo the menus or change a schedule...
I converted my strings from the Text[] style and things are working well with the u"...." where needed.Printing is still messed up tho. I also tried the Reduce (F9 I think) in the value field editor to get the assignments down to a single (unreadabl...
Anthony,Thanks for the suggestion. I was originally having some issue which I've since forgotten about with single and double quotes and 'discovered' the Text[] construct as a fix. I'll go back and make the changes you've suggested to my http/html c...
