here is a closest defect;
https://tools.cisco.com/bugsearch/bug/CSCuo26558/?reffering_site=dumpcr
note: latest version of cucm 10.5.2 and onwards donot show this defect in lab; however the below workaround might still help.
try this workaround;
Workaround: Under System > Enterprise Parameters, change the following settings: Show Phone Display Locale > False or Default User Locale > English United State Then the User Locale can be applied for the phones through Common Device Configuration under Device > Device Settings on the Cisco Unified CM Administration
if possible try this in a brief maintenance window.
- rate if this helps.
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there was a doc defect created and now the document does update the correct syntax for Claim Rule; here is the link; http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag112.html#32035
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