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Hello allWe are making a backup from the Publisher. We install a new publisher with exact same version. But when we do the restore we get a weird error:The archived system version appears to be '14.0.1.11900-132', whereas the installed system version...
Hello
A customer bought some new 9851 phones to work with CUCM. I installed the device pack and the phones is configured. We made all the configuration for extension mobility (all phones at this customer are using EM) but we just can't find the EM me...
Hello
My customer runs two reports over the same time frame: Agent All Fields Report & Detailed Call CSQ Agent report. Both have the column "Talk Time"
Both reports don't have the same Talk Time, the Talk Time in the Agent All Fields report is highe...
Hello
In my LAB I have configured a c8000v as a CUBE, and this works fine, can configure all the options available for a CUBE. Now I saw that the c8000v also has a GUI, and I can start the GUI, and it looks nice.
I switch to Configuration/CUBE and I...
Hi
We have a CUBE that connects to a provider. The From field (INVITE) has the following format when send to provider:
From: "<name as configured on IP phone>" <sip:extension@provider>
What provider wants now is: From: "<extension>" <sip:main-number@...
We opened a TAC case and the issue was that the IMP server was seen a CUCM subscriber, no idea how that can happen. TAC had root access and modified some files on the active partition and then we could do a restore
We shall check the customized EM button, but there is also the plan to move somewhere next year to Webex calling, so that also will change the configuration
Thank you for helping me. I am sure the EM is configured correctly, phone is enabled and subscribed to the service. The problem is that customer can't find the service in setting, the EM service on the new phones are in the settings menu. But this is...
Don't think that is it, in the Agent all fields report is a separate column for reserved time. And after some testing in the LAB I can say that reserved time is not added to Talk Time. What is happening that after a two short calls there is already a...