About j.huizinga

j.huizinga · 02-05-2024

Hello In my LAB I have configured a c8000v as a CUBE, and this works fine, can configure all the options available for a CUBE. Now I saw that the c8000v also has a GUI, and I can start the GUI, and it looks nice. I switch to Configuration/CUBE and I...

j.huizinga · 04-07-2023

Hi We have a CUBE that connects to a provider. The From field (INVITE) has the following format when send to provider: From: "<name as configured on IP phone>" <sip:extension@provider> What provider wants now is: From: "<extension>" <sip:main-number@...

j.huizinga · 01-24-2023

Hi I am configuring callback using the call back button when an agent receives a call from an outbound campaign, and this works fine. But I read about Personal Callback Call, which is what we want, customer talks to the same agent. But I can't see ho...

j.huizinga · 11-03-2022

Hi I have migrated a UCCX cluster to a new BE6K. This also involved changing IP and hostname For both machines (Publisher and Subcriber) they now have the correct IP and hostname On the subscriber i have set the publisher and with show network cluste...

j.huizinga · 10-31-2022

Hello team I have an existing UCCX where we will change hostname and IP's from CUCM and UCCX. The procedure to change IP/hostname is documented. But in the UCCX do we have to redefine the AXL/JTAPI and RMCM? Thanks JH

j.huizinga · 04-10-2023

Hello Roger OK, now I don't have an error, I shall check if it works, and thank you for the other links, I just must learn the syntax of these profiles. Thank you!

j.huizinga · 04-09-2023

Hello Roger I applied the last suggestion from you, but now I have: Error: Invalid Pattern-quote is not escaped I shall check the documentation, but maybve you see what is wrong Thank you very much! JH

j.huizinga · 04-09-2023

Hello Roger Thank you for your input. I tried your solution but get an "% Invalid input detected at '^' marker." error. The error points to ".*" (right behind the first "From:) Looks like a missing " somewhere? You know? Thank you for your help J...

j.huizinga · 01-26-2023

Hello Jonathan Yes, you are right, checked the documentation a little better and see now that this feature is related to UCCE. In UCCX the callback is put back in the same campaign where the call originated Thank you for your answer

j.huizinga · 11-04-2022

Thanks for the information. I forgot to tell you that we also change the hostname. In the procedure above when would you change the hostname. I changed the hostname and then you have the option to also change the IP address at the same time. This see...

Member Since	‎03-07-2001 06:29 AM
Date Last Visited	‎11-03-2024 04:09 AM
Posts	1,148
Total Helpful Votes Received	439

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c8000v CUBE

Change From field in CUBE

Personal callback Finesse

UCCX publisher has still the old UCCX subscriber IP

Existing UCCX with new CUCM

Re: Change From field in CUBE

Re: Change From field in CUBE

Re: Change From field in CUBE

Re: Personal callback Finesse

Re: AMA - Architecture & troubleshooting in Unified Contact Center