About j.huizinga

j.huizinga · 09-02-2026

HelloI am writing a script where a call must be connect to a specific agent. So customer calls a specific number and from the number I have to find the agent name. This is possible with the GetUser step from the script, I have the called number, and ...

j.huizinga · 06-21-2026

Hello allWe are making a backup from the Publisher. We install a new publisher with exact same version. But when we do the restore we get a weird error:The archived system version appears to be '14.0.1.11900-132', whereas the installed system version...

j.huizinga · 11-19-2025

Hello A customer bought some new 9851 phones to work with CUCM. I installed the device pack and the phones is configured. We made all the configuration for extension mobility (all phones at this customer are using EM) but we just can't find the EM me...

j.huizinga · 06-22-2025

Hello My customer runs two reports over the same time frame: Agent All Fields Report & Detailed Call CSQ Agent report. Both have the column "Talk Time" Both reports don't have the same Talk Time, the Talk Time in the Agent All Fields report is highe...

j.huizinga · 04-07-2023

Hi We have a CUBE that connects to a provider. The From field (INVITE) has the following format when send to provider: From: "<name as configured on IP phone>" <sip:extension@provider> What provider wants now is: From: "<extension>" <sip:main-number@...

j.huizinga · 09-10-2026

As far as I tried with the Get Reporting Statistics step, it returns only an integer, number of agents that are logged-in/Ready/Not-Ready. As far as i tried, you can't get names with this step. I am not sure about API in a script, I have no experienc...

j.huizinga · 09-10-2026

I was thinking something like that, but it gets very ugly. For the moment the script finds out who is the agent and then try to connect to the agent, regardless of logged-in/ready/not readyThank you!

j.huizinga · 06-22-2026

We opened a TAC case and the issue was that the IMP server was seen a CUCM subscriber, no idea how that can happen. TAC had root access and modified some files on the active partition and then we could do a restore

j.huizinga · 11-19-2025

We shall check the customized EM button, but there is also the plan to move somewhere next year to Webex calling, so that also will change the configuration

j.huizinga · 11-19-2025

Hi OK, that was it! Thank you very much, it is a little hidden, but now we know!

Member Since	‎03-07-2001 06:29 AM
Date Last Visited	‎09-11-2026 02:38 PM
Posts	1,147
Total Helpful Votes Received	441

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Get agent status from script

Weird restore error

Extension Mobility 9851

Different talk time in reports (UCCX)

Change From field in CUBE

Re: Get agent status from script

Re: Get agent status from script

Re: Weird restore error

Re: Extension Mobility 9851

Re: Extension Mobility 9851