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Hello
A customer bought some new 9851 phones to work with CUCM. I installed the device pack and the phones is configured. We made all the configuration for extension mobility (all phones at this customer are using EM) but we just can't find the EM me...
Hello
My customer runs two reports over the same time frame: Agent All Fields Report & Detailed Call CSQ Agent report. Both have the column "Talk Time"
Both reports don't have the same Talk Time, the Talk Time in the Agent All Fields report is highe...
Hello
In my LAB I have configured a c8000v as a CUBE, and this works fine, can configure all the options available for a CUBE. Now I saw that the c8000v also has a GUI, and I can start the GUI, and it looks nice.
I switch to Configuration/CUBE and I...
Hi
We have a CUBE that connects to a provider. The From field (INVITE) has the following format when send to provider:
From: "<name as configured on IP phone>" <sip:extension@provider>
What provider wants now is: From: "<extension>" <sip:main-number@...
Hi
I am configuring callback using the call back button when an agent receives a call from an outbound campaign, and this works fine. But I read about Personal Callback Call, which is what we want, customer talks to the same agent. But I can't see ho...
We shall check the customized EM button, but there is also the plan to move somewhere next year to Webex calling, so that also will change the configuration
Thank you for helping me. I am sure the EM is configured correctly, phone is enabled and subscribed to the service. The problem is that customer can't find the service in setting, the EM service on the new phones are in the settings menu. But this is...
Don't think that is it, in the Agent all fields report is a separate column for reserved time. And after some testing in the LAB I can say that reserved time is not added to Talk Time. What is happening that after a two short calls there is already a...
Hello Roger
OK, now I don't have an error, I shall check if it works, and thank you for the other links, I just must learn the syntax of these profiles.
Thank you!
