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can anyone tell me me if that field or account number is possible to shown in Layout of ctios toolkit agent for campaign outbound?Yes, this can be done through ECC variables. exist any reports of outbound with AHT statistics?AHT = average handled tim...
Kevin, You can change the alias of the agent. When you login to Social Miner, go to the Home tab. From there you can click on settings. On that screen you will see Chat section where you can enter an alias. Jessica
Paul, I do suggest that you do upgrade your AW/HDS SQL version also that points to your Logger that you upgrade first. Also, please don't leave them in the mismatch version for a long period of time. while it is ok to upgrade the SQL version on one s...
Sachin, I came across this same error in my lab. I changed my port to be 5555. I am still investigating why 3333 was not available but my lab is up and running using 5555. After you change the port please restart the provisioning service. Hope this h...
JD, Not sure what version you are on but below is the link for teh admin console guide for 4.4.1. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_441/maintenance/cim441adconsole.pdfThere is an i...
