About pranjal.n.jagtap

pranjal.n.jagtap · 04-28-2017

We have configured a reason codes such as Long admin (60003).When user is in Finesse Long Admin State, agents getting a contact center calls. Please share your valuable suggestions & how I can find out Agents state when particular call landed vie ICM...

pranjal.n.jagtap · 05-25-2016

Hi Christine, You can use Solarwind or Netcool Network monitor application for N/W congestion or Packet drops proactive monitoring.

pranjal.n.jagtap · 05-25-2016

Hi Sathya We can find out exact Variable and Script ID by using DB.

pranjal.n.jagtap · 05-25-2016

Correct Sh call Active voice call compact

Member Since	‎05-25-2016 04:43 PM
Date Last Visited	‎05-31-2019 12:09 AM
Posts	4
Total Helpful Votes Received	5

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Finesse Agent is in Not ready state,Still Contact Center calls are landing

Hi Christine,

Hi Sathya

Correct