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Hey All.
Anywhere where I can se which agents are loggedin in CAD og which ones are loggedin in Finesse (Realtime and historical)
Im using Uccx 10.6.1SU1, where i'm in the process of migrating the agents to Finesse, so i would like to monitor that t...
Hey All.
Have is the Timeout in the "Make REST Call" working.
If the document im trying to reach isn't responding (unavailble), it takes about 50-60 seconds before it times out.
shouldn't the timeout variable take care of this. It doesn't matter w...
Hey. Has anyone manage to get an JMS datasource pointing to and UCCX 10.5 in CUIC 10.5 standalone ? I keep getting a failure on the connection.The failure is attach.I have validate the broker url etc. on the bundle cuic and everything is correct ...
Hey. working with the JMS (Java Message Service) for live data reporting on UCCX 10.5. Does anybody know where to find documentation on this service (Can't fint the TeamName/Id on resources). Best regardsThomas Johannesen
If I log into finesse I can se the agents that are in my Team (and i can assume that they are logged into finesse - but I cannot be sure)
i want to see the following :
Team 1 :
- Agent 1 - CAD
- Agent 2 - Finesse
- Agent 3 - Finesse
