One of our customers has deployed the collector and successfully uploaded his inventory, but he captured too many information that he didn't need. He would like to perform a full reset and remove all inventory from his collection, someone suggested t...
Good morning Wayne & Rachael,Closing the loop on this, my follow-up with the Global Licensing Organisation is completed, please find below the action the team has taken (lesson Learned) to prevent such issues in the future:Case 626538203:The security...
Thank you Wayne for the additionnal example, I just reviewed SR: 626538203 and indeed the Licensing agent should have provided you with a release key just by reading the Security Advisory. I will follow-up with our Global Licensing Organisation Mana...
Glad to hear it was resolved, Thank you for providing the Service Request Number, I will follow-up with my Licensing counterpart to better understand why the process didnt worked properly.Have a nice day,Yanick
Good morning Rachael,My name is Yanick Sauro and I'm one of Cisco Situation Managers, I would like help you with your release key request. When you have a minute could you send me the service request number that was opened with Cisco TAC - Licensing ...
