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We just upgraded UCCX from 5.x to 7.0(1)SR5 and UCM from 6.x to 7.1(3b). Following the upgrade Supervisors are having trouble monitoring and recording agents. Some work and some don't. We made sure the default codec of G.722 is disabled in both Ente...
We have a customer who has says they have to hard code speed and duplex settings on all IP Phones. If they let them auto negotiate then the PC's connected to the phones run slower. Is there an advantage to hard coding IP phones like this?
We are upgrading CallManager from 6.1.(3b) to 7.1(3b) and have two questions about the process:1) We have received a 7.1(3a) "System Installation" disk from Cisco In addition I have downloaded the USCInstall_UCOS_7.1.3..sgn.iso file from the webs...
We are upgrading CallManager 6.1(3b) to 7.1(3b). Our customer has concerns that, like their last upgrade to 6.1(3b) , this one may result inecho on the IP phones (most of which are 7941G's) on internal calls. Their workaround was to downgrade the ph...
We just discovered the Cisco Phone Designer application. It's a great way to change the background image on an IP phone. Once an image is downloaded to the phone is there any way to eliminate the horizontal lines that go across the phone's display? (...
This turned out to be a JTAPI synchronization problem between the primaryand secondary Call Center nodes. We couldn't synch the versions of JATAPIwith the UCCX Admin GUI - but Cisco TAC used the Configuration Object Manager(from run issue "cet") and...
