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looking to see if there is any way to setup multiple attendants for incomming calls. I woud like to have one incomming line to go to one menu system and another line got to another menu with different greetings and options. I do not believe the syste...
Looking for some guidance:Our company would like to present our callers with the option of taking a survey after they have contacted one of our service departments. Has anyone worked with integrating CUCM, UCCX or a third party to accomplish this? Is...
I am running CUCM 8.5.1 with CUPS 8.5.4. I have configured three 7965 phones for testing. I have installed the messaging service and can send IMs from phone to phone, phone to one of the clients or client to phones. I have set them all to play ...
I believe with what I have found and the information you provided it would be a better solution to go with a third party based on our needs. The cost of a third party system will be justified based on the amount of time and effort that would be need...
We are running CUCM 8.5 with UCCX and CUC. An example of the type of questions I am looking to use are:Thinking about your experience with the billing specialist, was your issue resolved? Yes/No Was the specialist knowledgeable? Yes/No Was the patie...
