About Mohammed Ali Dalvi

Mohammed Ali Dalvi · 11-04-2014

Hi,I have configured outbound campaign on UCCX 9.0.2 and assigned appropriate CSQ to the campaign. Succesfully uploaded contacts. But the agents are unable to get pop-up for outbound call. I have also enabled Direct Preview on CDA.RMCM Subsystem is I...

Mohammed Ali Dalvi · 02-15-2015

You can deploy Mobile Remote Access (MRA) using Expressway-C anmd Expressway-E to be able to login to jabber via internet or you can use it over the VPN. http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/vcs/config_guide/X8-1/Mobil...

Mohammed Ali Dalvi · 11-04-2014

Dj,Kindly find the screen capture of outbound campaign configuration CAD screen capture and CQS configuration. Ali.

Mohammed Ali Dalvi · 11-04-2014

Yes it is enabled. Ali.

Mohammed Ali Dalvi · 11-04-2014

Hi,Yes we are able to see new buttons on CAD but its grayed out. Ali

Mohammed Ali Dalvi · 11-04-2014

Hi DJ,Thanks for your reply.We are facing the following issue.Outbound call are not hitting on CAD Ali

Member Since	‎11-15-2012 06:21 AM
Date Last Visited	‎08-18-2017 04:01 AM
Posts	7

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UCCX Preview Dialer Issue

You can deploy Mobile Remote

Dj,Kindly find the screen

Yes it is enabled. Ali.

Hi,Yes we are able to see new

Hi DJ,Thanks for your reply