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djlundberg
‎05-23-2021

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300 Helpful Vote
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100 Helpful Vote
15 Accepted Solution
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30 Helpful Vote
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Member since ‎02-05-2008
252
Posts
209
Helpful
43
Solutions
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Webex Contact Center Expert
Webex Contact Center Expert
Cisco Certified Specialist -Implementing Cisco Collaboration Applications
Cisco Certified Network Professional Collaboration (CCNP Collaboration)
Cisco Certified Specialist - Collaboration Core
Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Re: Script Editing

Created by in Contact Center
06-14-2018
06-14-2018
It sounds to me like the file is in the incorrect format for UCCX. Do you know if your server is set...

Re: Script Editing

Created by in Contact Center
06-14-2018
06-14-2018
Hello- It sounds like the script doesn't know where the wav file you're trying to play lives on the ...

This worked great for me

Created by in Switching
08-24-2016
08-24-2016
This worked great for me running Windows 10. Thanks! DJ

It would be wise to work with

Created by in Contact Center
03-30-2016
03-30-2016
It would be wise to work with your Cisco Partner to get this all hammered out so you only purchase w...

Hi-

Created by in Contact Center
03-30-2016
03-30-2016
Hi- They will need to be licensed. DJ

Hi Abdul-

Created by in Contact Center
03-15-2016
03-15-2016
Hi Abdul- It might also be useful to check out the Programming Guides that can be found here. Thanks...

Also-  just for clarification

Created by in Contact Center
03-03-2016
03-03-2016
Also- just for clarification: This solution can be used to transfer to any number. You don't need to...

I suppose if you have an ASR

Created by in Contact Center
03-03-2016
03-03-2016
I suppose if you have an ASR solution you could have them speak. The reason I use a menu option is t...

Hi James-

Created by in Contact Center
02-26-2016
02-26-2016
Hi James- The solution I have used in the past is a two-step method in the script. Rather than just ...

Hi Aubert-

Created by in Contact Center
02-26-2016
02-26-2016
Hi Aubert- That is a great reference by Chris full of script examples. For more details on what the ...

Hi Jason-

Created by in Contact Center
12-07-2015
12-07-2015
Hi Jason- The Agent Selection Criteria is only used to determine the best agent to take a call, but ...

You're welcome.  Glad it's

Created by in Contact Center
12-07-2015
12-07-2015
You're welcome.  Glad it's working for you now! DJ

Hi Durraze-

Created by in Contact Center
12-05-2015
12-05-2015
Hi Durraze- SR5 is required when integrating with UCCX 10.6. I'm not certain if this is specifically...

Hi Durraze-

Created by in Contact Center
12-04-2015
12-04-2015
Hi Durraze- Do you have AQM 10.5 SR5 installed? DJ

Hi Bahlul-

Created by in Contact Center
11-19-2015
11-19-2015
Hi Bahlul- The first version you will be able to run as a virtual server, in your case, will be 9.0(...
Public Statistics
Date Registered ‎02-05-2008 01:56 PM
Date Last Visited ‎05-23-2021 05:02 PM
Total Messages Posted 252
Total Helpful Votes Received 209
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