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Can we use Jabber SDK for the web to make a call or IM to a Jabber Mobile Application user? Can we use Jabber SDK for the web to make a call or IM to a Jabber Mobile Application user? Can the Cisco AJAX XMPP Library be used for the web to mobile comm...
I am trying to create multiple chat contacts at a time in a single feed in Socialminer through APIs. The feed at Socialminer is of type 8 (CHAT) and is configured with UCCX. My first API request creates a chat and a notification is shown in socialmin...
Hi, Just wanted to know can we use SocialMiner's Agent API to reserve the agent irrespective of communication channel? i.e. not only for callbacks but can we also use it for chats and emails as well?
Hello, Can any one please let me know how can Jabber be integrated with Finesse? We want to develop a customized Jabber chat gadget embedded in finesse. For this, we want to know more about how Jabber is/ can be integrated with Finesse, esp. if the u...
Hi,Can anyone please let me know if social miner can be deployed standalone? If yes, why do we need premium agent license to use the system?Secondly, what functionalities/features will be covered in the standalone deployment? Like, will it provide on...
Hi Jozef,
We have a post collaboration survey solution that can serve your purpose of dialing a delayed callback survey. You may find the details of the solution here
Let me know if you're interested.
Hi Jozef,
We have a post collaboration survey solution that can serve your purpose of dialing a delayed callback survey. You may find the details of the solution here
Let me know if you're interested.
@Jozef Ormandik wrote:
Hello Community,
I am fa...
Hi,
A better solution might be to achieve this from an easy-to-use web administration portal instead of doing complex and lengthy scripting. We have a solution to this here: http://www.expertflow.com/announcements/
