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Hi,We have a unique customer request to handle chat inactivity. They would like to implement Chat inactivity timer to automatically send a message to the customer after 5 minutes asking “Are you still there?”. Then if after a minute or so with no re...
Hi All,I am having issue with the Connect Timeout value for the REST call studio element where web service is throwing cnnect timeout well before the timeout value that is set for it..CVP/VXML Application with multiple REST elements connecting to mul...
Hello experts,I have a custom Finesse gadget where I am making a 3rd party webservice call when agent logs out of finesse.The way I have implemented it is by adding a web service call under handleUserChange method as shown below..My problem is - Inte...
Hi,
Can someone please point me to instructions about how to set up mutual authentication in CVP 11.6 for a third party web service call ?
We have an IVR which is calling a third party web service which needs Mutual authentication. This is implemente...
Hi,
This is my first install/Configuration of UCCE. I am in a process of to configuring a lab environment FOR 11.5 and have completed instaling a SPRAWLER and CVP Combo server.
Created a test script that simply plays "thankyou.wav" from sys folder on...
Hello Paul,This for sharing this.I have this exact same requirement. Quick question - Can this work on 12.0 ?I see sendDTMF was added in VVB 12.5.. but my customer is on 12.0 Thanks!Sujit Sathe
Hey Gerry,I updated the Tomcat's server.xml in VXMLServer/Tomcat server to set the ConnectionTimeout to 60 seconds.But that did not help. I still see the REST Element throws Timeout at 20 seconds.I am going to try putting fetchtimeout for individual ...
Hi Gerry,Thanks for the reply.Checked the server.xml and I see Timeout set to 20000 for a couple of Connector tags in server.xml. But those tags are commented. And the one connector tag which is uncommented, there is no connectionTimeout attribute fo...
Thanks for the reply Bill.I will give it a try. As I've mentioned I've already configured fetch timeout at project level. But May be CVP/VXML server ignores that. I will configure it at every web service call to see if it makes any difference.
