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sathesujit
Beginner

Enterprise Chat and email Automation

Hi,

We have a unique customer request to handle chat inactivity. They would like to implement Chat inactivity timer to automatically send a message to the customer after 5 minutes asking “Are you still there?”.  Then if after a minute or so with no response, close out the session automatically. 

Any thoughts from experts about if this is possible and if yes- What would the design look like ? 

 

Thanks!

 

2 REPLIES 2
dekwan
Cisco Employee

Hi,


For best help on Enterprise Chat and Email, please send an email to ask-ece-dev@external.cisco.com

 

Thanx,

Denise

Thanks Denise!

wasn’t sure where to post this question so posted here.

Will send out an email to above address.

 

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