Hello Haley, Due to the fields available in the Custom Inventory view, there is the possibility of getting duplicate lines for the same device. This can occur for example if a device has coverage under an active contract that is about to expire and a new contract (or renewal) is already queued up to start at a future date and is in Signed status. The example you call out is likely for devices that have full SNTC coverage as well as a lower level Partner Support contract, which will show status of confidential if you are not the Bill-to of record. The status in those instances would show confidential for the customer as well. They can see that a device is covered, but not the full details of the contract. They would need to reach out to the Bill-to company to get the full details. Regards, Nathalie ... View more

Hello Manal, Users can associate contracts to their profiles simply by logging into their profile tool and adding the contract. If approval is needed by an administrator, the contract administrator will be notified. As for the contract not showing in the portal, the contract will only show in the portal if there are devices in the inventory covered under said contract. Can you confirm that there are devices already present in the portal that should be covered under that contract? Thanks, Nathalie ... View more

Hi Deanna, 1. Alerts Management is an Admin function, therefore that functionality is available in the Administration section. The data still needs to be visible to the standard user, and therefore is "read-only" in the Alerts section. 2. The "Others" tab in the Inventory Insight section is a fall-out category. Items here usually didn't return any usable data at all ( no serial number or product ID ). The difference with the Not Recognized section is that in the Not Recognized section, we received some data, but were unable to validate it it. The action would be to go back to the devices and ensure they are reachable with SNMP enabled, and if so, troubleshoot why the collector isn't getting any data. 3. Not collected identifies that an IP address is registered in the collector, but no data was collected. Not Recognized indicates that some data was collected, but not recognized (validated) by any of our databases. 4. The Duplicates under Inventory Insights refers to items that are reporting more than one, usually in a stacked or other-wise multiplier relationship. Say you have a master switch with 3 other switches connected to it. The master would report as a parent 3 times, once for each of the children switches. Thanks! Nathalie ... View more