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Looking at the 10.5 developers guide it appears that JTAPI still does not support server 2012 (Cisco Unified JTAPI Developers Guide for Cisco Unified Communications Manager Release 10.5(2) - Cisco Unified JTAPI Inst…)When will support for 2012 be add...
We are requesting RTSP streams of calls that MediaSense is currently recording, but after 120 seconds the streams terminate. Since in the response to the initial play request we get “timeout=120” this appears to be an issue with the session timing ou...
My understanding is that when CUBE is forking the audio then the recordings will contain the entire interaction even when the caller was transferred. For example if a caller is transferred from one device to another, both segments will be included in...
The main driver here is desktop recording. If the call gets broken up every time the caller is transferred to a new agent then each of those recording would show the desktop of the associated agent. It gets more complicated when a single recording co...
