if you have any question please let me know

Hello James,Make sure you validate the script before uploading, also you can go to UCCX service ability and verify if Application manager or other services are in partial service.are you using the editor which is instaled using the same version of UC...

Bilal,first you need to make sure if your recording and monitoring is set up properl.here is some doc link for required confighttp://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a008075025a.shtm