Michelle Nashef
Level 1
Level 1
Member since ‎02-24-2012
‎04-06-2018

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  • 11 Posts
  • 0 Solutions
  • 5 Helpful votes Given
  • 5 Helpful votes Received
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I am trying to offer the caller the option to dial the agent's extension and have the call sent directly to the agent.  I want the call the go thru if the agent is logged in, but not ready.  Using "Agent to Agent", I got it to fail out if the agent i...
I see customized Not Ready reason codes in CUIC, and I want to change them.  The person who programmed them is no longer with the company.  I looked in the server's registry, but these reason codes don't show up there.  Where do I find these customiz...
I have a agent supervisor who wants an audit report of all calls that were monitored (via silent monitor).  Is this possible?  I've looked at the UCCE historical database but all I can seem to find is the total number of calls monitored.  
Community Statistics
Member Since ‎02-24-2012 11:27 PM
Date Last Visited ‎04-06-2018 12:27 AM
Posts 11
Total Helpful Votes Received 5
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